Integrasi UTAUT dan SCT dalam Penggunaan Mobile Payment Pada Jasa Transportasi Publik

Nindyo Cahyo Kresnanto, Wika Harisa Putri, Hening Tiyas

Sari


The digital payment era has brought significant changes to behavioural intention to mobile payment, especially  in  transportation  services.  Even  the  background  that  motivates  mobile  payments  has  also  evolved from utilization, performance, and increased social motivation. This study tries to look at the factors that influence interest in using mobile payment, especially in transportation services, with the background conditions, based on the UTAUT (Unified Theory of Acceptance and Use of Technology) theory and the SCT (Social Cognitive Theory). This study found that effort expectancy, social influence, and  individual  IT  capabilities  influence  mobile  payment’s  behavioural  intention  directly.  However,  performance expectancy and facilitating conditions did not affect the behavioural intention of mobile payment. Furthermore, the second stage analysis’s critical finding found that individual IT performance has  become  a  moderating  variable  in  all  interaction  between  independent  and  dependent variables.  So it can be concluded that mobile payment’s behavioural intention in public transportation services strongly influenced by individual IT capabilities

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